IT Support Apprentice

A great opportunity for someone starting their IT career to join Briar Chemicals as an IT Support Apprentice. Learn to provide first‑line support, handle hardware, software and network issues, and keep systems running smoothly. This apprenticeship is a two‑year fixed‑term contract with a flexitime system.

Wage: £16,224 – £25,775.88, depending on age.

National Minimum Wage applies.

Group Personal Pension scheme – employer matches contributions plus 2% extra up to a maximum employer contribution of 10%.

Non‑contractual company bonus.

Cycle‑to‑work scheme, Gymflex scheme, private healthcare (subject to eligibility).

Duration: 2 years.

Hours: Monday to Friday, 08:00‑16:15 (approximately). Flexitime allowed; 30‑minute unpaid lunch break.

Weekly

Hours:

39.

Training Provider: City College Norwich.

Training Course: Information Communications Technician (Level
3).

• Provide first‑line technical support to users via telephone, email and helpdesk system.
• Log, prioritise and manage support tickets, ensuring they are resolved within agreed service levels.
• Troubleshoot hardware, software and basic network issues, escalating more complex problems when necessary.
• Assist with the installation, configuration and maintenance of IT equipment, including laptops, desktops, printers and mobile devices.
• Support user account administration (e.g. password resets, access permissions, onboarding/off‑boarding).
• Maintain accurate documentation of incidents, resolutions and IT procedures.
• Assist with routine system maintenance, updates and security checks.
• Contribute to IT projects and system improvements.
• Ensure company IT policies, security standards and data protection practices are followed.
• Maintain IT asset registers and track equipment inventory.
• Create and update user guides and knowledge‑base articles.

• Interpret and prioritise customer requirements in line with organisational policy.
• Apply tools and techniques to fault find and rectify issues.
• Use basic scripting (Power Shell, Linux) to execute tasks.
• Maintain a safe working environment and comply with health & safety.
• Communicate with stakeholders, manage escalation, and keep them informed of progress.
• Participate in continuous professional development activities to support business outputs.
• Carry out routine maintenance across systems and networks, ensuring compliance.

GCSE in:

• English (Language or Literature) (grade 4/C)
• Mathematics (grade 4/C)

Share if you have other relevant qualifications or industry experience; the apprenticeship can be adjusted accordingly.

• Customer care skills.
• Professional attitude.
• Interest in IT and technology.

Briar Chemicals has over 70 years of experience in chemical manufacturing and a reputation for excellence, continuous improvement, and social & environmental responsibility. The site covers over 100 acres in Norwich, Norfolk, and specialises in product formulation, packaging, and global exports.

• Annual leave: 33 days inclusive of bank holidays.
• Employee Assistance Programme.
• Life Assurance.
• Free on‑site car parking.
• Potential for permanent position after successful completion.
• Pension match and bonuses as above.

Contact:
City College Norwich,

Reference Code: VAC.