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Cloud Support Analyst — Troubleshooting & SLA Focus
Job in
Norwich, Norfolk County, NR2, England, UK
Listed on 2026-07-25
Listing for:
Corriculo
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Corriculo is seeking a Support Analyst to be the first point of contact for customers using a cloud-based workforce management platform. You will diagnose and resolve issues, log details in the service desk system, and ensure SLA targets are met.
You will also help maintain knowledge base articles and configuration records to support continuous improvement. From day one you will work with colleagues across the IT support function, escalating complex problems to second-line teams with clear
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