IT Support Technician

IT Support Engineer (1st/2nd Line) – Temporary

Location:

Norwich (fully on site)

Contract:

Temporary, minimum 3 months with potential to extend
Rate:
Competitive, dependent on experience

About the role

We're recruiting on behalf of our client for an IT Support Engineer to join their team in Norwich on a temporary basis. This is a hands on role covering mainly 1st line support with some 2nd line responsibilities, working across a fully Microsoft environment including Azure and Intune.

This is a great opportunity for someone who enjoys varied day to day support work and wants to build on their experience in a modern, cloud based Microsoft environment.

Key responsibilities

Provide 1st line support to end users, logging, triaging and resolving incidents and service requests via phone, email and ticketing system
Escalate and work on 2nd line issues where required, including more complex troubleshooting
Manage user accounts, permissions and devices using Azure Active Directory and Microsoft Intune
Build, configure and deploy laptops and desktops, including imaging and application installs
Support Microsoft 365 applications, including Outlook, Teams, SharePoint and One Drive
Assist with device enrolment, compliance policies and mobile device management through Intune
Troubleshoot hardware, software and network connectivity issues
Maintain accurate records of incidents, requests and resolutions within the service desk system
Support onboarding and offboarding processes for staff, including account and device setup
Contribute to documentation of processes and known issues for the wider IT team

What we're looking for

Proven experience in an IT support or service desk role, ideally covering both 1st and 2nd line
Solid working knowledge of the Microsoft stack, including Windows 10/11, Microsoft 365, Azure AD and Intune
Experience supporting and troubleshooting hardware, software and basic networking issues
Good understanding of user account administration and device management in a Microsoft environment
Strong communication skills, with the ability to explain technical issues clearly to non technical users
A methodical, organised approach with good attention to detail
Able to work on site in Norwich for the full duration of the contract
Immediately available or on short notice is preferred, given the temporary nature of the role

Why apply

This is a temporary assignment offering an immediate start for the right candidate, with the possibility of extension beyond the initial 3 month term depending on business needs. It's a good opportunity to gain further exposure to Azure and Intune within a live, on site support environment.

If you have the skills and experience above and are available for an on site, temporary role in Norwich, we'd like to hear from you