Onsite IT Support Technician

Onsite Support IT Technician

Location: Norwich – 100% Onsite

Salary: Circa £32k

Are you someone who enjoys working with technology and helping people solve their IT problems?

We have a fantastic opportunity to join our Onsite Support IT team in Norwich. If you pride yourself on delivering excellent customer service, enjoy a hands-on technical role and like making things easier for others, we'd love to hear from you.

A bit about the job

You’ll join our friendly Onsite Support IT team in Norwich, helping colleagues stay connected, productive and supported every day. You’ll provide 1st and 2nd line IT support, resolving technical issues and delivering a great colleague experience. Working closely with technology teams across Aviva, you’ll help keep our workplace technology running smoothly and efficiently.

You’ll be accountable for providing timely support, maintaining service quality and helping colleagues get the most from their technology. There may also be occasional travel to support colleagues at other Aviva locations.

Please note - this is a fully onsite role based in our Norwich office, with attendance required five days per week.

Skills and experience we're looking for:

• Excellent customer service and collaboration skills, with a genuine passion for helping others.
• Experience providing 1st and 2nd line IT support within a large organisation.
• Ability to prioritise and manage multiple tasks in a busy customer-focused environment.
• Good working knowledge of Windows 11, Microsoft 365, Active Directory, Microsoft Entra, Microsoft MECM, Service Now and Apple iOS.
• Experience supporting mobile devices (iPhone & iPad), Microsoft Intune and VPN technologies.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.

And one of the ways we live up to that promiseisby investing in you.

We have so much to offer when it comes to being an Aviva colleague.

• Starting
  salary Circa £32k (depending on location, skills, experience, and qualifications)
• Bonus opportunity 8% – actual amount depends on your performance and Aviva’s
• Generous pension
  scheme e.g. if you put in 8%, Aviva adds 14% in.
• 29 days
  holiday
  plus bank holidays,and you can choosetobuyorsell up to 5days
• Aviva-funded Private Medical Benefit
  to help you get expert support when you need it
• Make your money go further
  -Up to 40%
  discount on
  
  Aviva products
  , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our
  Matching Share Plan
  and share in the success of Aviva with our
  Save As You Earn
  scheme
• Brilliantly
  supportive policies
  including parentalandcarer’s leave
• Flexible benefits
  to suit you, including
  sustainability options
  such as cycle to work
• Make a difference,be part of our Aviva Communities and useyour3
  paid volunteering daysto help others
• We take your
  wellbeing
  seriously withlots of support and tools

Aviva is for everyone:

We’reinclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.