Service Delivery Specialist

Job Title / Corporate

Title:

IT Service Design & Introduction Manager

Contract Length: 6 months (extending up to 2 years)

You’ll be joining a leading Investment Bank. Supporting the delivery of new and changed IT services across EMEA.

Ensuring each service is designed, transitioned, and embedded into the live environment in a structured, compliant, and supportable way.

You will play a key role in ope rationalising large-scale transformation programmes and meeting regulatory expectations, particularly those aligned with the ECB and DORA frameworks. Working across project, architecture, and operations teams, you’ll ensure services are production-ready and meet governance and quality standards from day one.

This is a hands‑on role for someone experienced in IT service design and transition, who can work confidently in regulated financial environments and deliver consistent operational readiness across multiple initiatives.

• Develop and execute Service Design Packages (SDPs) for new or changed services.
• Ensure SLAs, OLAs, support models, runbooks, and monitoring are defined and validated pre–go-live.
• Work with technical teams to ensure services are resilient, scalable, and supportable.
• Maintain traceability of design decisions to regulatory and audit requirements.
• Support delivery of operational resilience and service continuity capabilities.
• Contribute to the documentation and rollout of Service Design & Introduction processes.
• Standardise templates, workflows, and governance for service onboarding.
• Engage stakeholders across Technology, Risk, Compliance, and Business to ensure readiness.
• Coordinate the creation of support documentation and escalation procedures.
• Identify and implement improvements across service transition and tooling frameworks.

• Proven experience in IT Service Design and Transition within financial services.
• Strong knowledge of ITIL v4 principles and service management tools (e.g., Service Now).
• Excellent documentation and process design skills.
• Effective communication and stakeholder management abilities.
• Experience aligning service design to transformation and regulatory initiatives (ECB, DORA).

• ITIL v4 and/or project management certifications.
• Proficiency in Visio and Share Point for process mapping and documentation.
• Background in enterprise architecture or solution design.
• Experience working with Japanese or Asian financial institutions.
• Knowledge of the Digital Operational Resilience Act (DORA).

Apply now or email Bar for a faster review.