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SaaS Technical Support & Onboarding Specialist; Hybrid

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Pure Resourcing Solutions Limited
Full Time position
Listed on 2026-09-07
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 26000 - 36000 GBP Yearly GBP 26000.00 36000.00 YEAR
Job Description & How to Apply Below
Position: SaaS Technical Support & Onboarding Specialist (Hybrid)

Pure Resourcing Solutions Limited is partnering with a growing SaaS business to recruit a Technical Support Analyst in Norwich. This hybrid role offers a 35-hour week, a two-day-a-week Norwich office presence, and a clear path to help customers get the most from the software.

You will handle 1st/2nd line support, onboarding, training, troubleshooting, and documentation, while building strong customer relationships. A bonus is available and occasional travel to London may be required.

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