Technical Support Analyst - 3rd Line Support
Job in
Norwich, Norfolk County, NR2, England, UK
Listed on 2026-09-12
Listing for:
Your World Healthcare UK
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Cybersecurity, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Technical Support Analyst - 3rd Line Support
Location:
Norwich
Job Type: Temporary
Duration of booking: 8 months with possible extension
Proposed start date: ASAP
Pay Rates: £22.00 per hour PAYE inclusive of holiday pay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm
Sector:
Healthcare
Based:
Office / Hospital
Working alongside Infrastructure, Cyber Security and Digital Services teams, you will help deliver high-quality technical support, system improvements and secure access to business-critical NHS systems.
Key Responsibilities- Provide second- and third-line technical support for infrastructure and enterprise systems.
- Support Microsoft Entra , identity and access management services.
- Implement and support Multi-Factor Authentication (MFA).
- Configure Conditional Access policies and authentication methods.
- Support Digital Security and Protection Toolkit (DSPT) compliance activities.
- Investigate and resolve complex authentication and user access issues.
- Assist with vulnerability remediation and security hardening.
- Support Windows server infrastructure and enterprise applications.
- Produce technical documentation and operational procedures.
- Work closely with Infrastructure, Digital and Cyber Security teams.
- Participate in software deployments, upgrades and service improvements.
- Ensure incidents are resolved in accordance with agreed service levels.
- Contribute to technical projects and system implementations.
- Second- and third-line technical support.
- Microsoft Windows Server technologies.
- Microsoft Entra (Azure Active Directory).
- Identity and Access Management.
- Multi-Factor Authentication (MFA).
- Active Directory administration.
- Microsoft SQL Server.
- Technical troubleshooting and incident management.
- Application support within enterprise environments.
- Producing technical documentation.
- Working within structured ITIL support environments.
- Excellent communication and customer service skills.
Experience working within the NHS or another healthcare environment would be highly advantageous.
Desirable Skills- Microsoft 365
- Azure
- Power Shell
- Citrix
- VMware
- Networking (TCP/IP)
- SQL
- Cyber Security
- DSP Toolkit
- Windows Server
- Enterprise Application Support
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