Platform Admin Specialist

About Us

The way we work has changed forever. AI is transforming every industry. Expectations are higher than ever. Skills have the shortest shelf life they've ever had. Yet most businesses are still relying on disconnected systems, outdated technology and workplace learning that people simply don't want to use. We think that's broken. So we built something better. Thrive is the AI platform that's reinventing how modern businesses connect people, knowledge, skills and communication in one place.

It's where work starts, learning happens and people get the answers they need to do their best work. Today, more than 3 million people across 60+ countries use Thrive every day. Over 500 ambitious organisations, including Google, Vodafone, Volvo, British Airways and Krispy Kreme, trust us to power their people. But this is only the beginning. We're building the future of work, and we're looking for curious people who want to build it with us.

People who challenge convention. Who move fast. Who care deeply about creating products customers genuinely love. People who aren't afraid to ask, "Why has it always been done this way?" and then go and build something better. If you want to solve meaningful problems, shape technology used by millions of people around the world and do the best work of your career alongside ambitious, supportive teammates, you'll thrive here.

We're seeking a passionate Platform Admin Specialist to join our team. You'll work closely with Thrive customers providing hands-on administration support and expert guidance to ensure they maximise engagement utilising the platform's configurations and features.

• Manage content requests from intake to publication, configuring platform features to agreed specifications.
• Deliver builds within defined service levels, proactively flagging potential delays or risks.
• Validate intake against creative briefs to identify and resolve gaps before building.
• Enforce quality standards by applying style guides and performing thorough QA through sign-off.
• Coordinate cross-functional teams and agencies, assertively securing necessary resources to maintain momentum.
• Monitor post-launch performance, resolving issues quickly and sharing actionable insights.
• Provide expert guidance on platform configuration and usability to optimise the customer experience.
• Cultivate account relationships to ensure builds align with customer goals and organisational objectives.
• Serve as a product expert, staying ahead of platform updates and features to provide strategic recommendations and best practices.

• Hands-on LMS/LXP administration experience, with desired experience having used and managed the Thrive Platform directly in a previous role. You know your way around the platform and can pick it up with minimal ramp-up.
• Proven ability to manage service levels and multiple projects in a ticket-driven environment.
• Highly organised with strong attention to detail, proactively identifying asset and quality issues.
• Strong ability to build relationships with stakeholders.
• Experience collaborating with third-party creative agencies and content suppliers.
• Strong technical aptitude; curious, tech-savvy, and skilled at communicating complex details to diverse audiences.
• Confident communicator, capable of leading discussions with L&D and marketing stakeholders.
• Customer-focused mindset dedicated to delivering exceptional user experiences.
• Passionate about innovative learning experiences and elevating L&D's business impact.

• Unlimited Holiday to support work-life balance
• Thrivedays—a reduced workday every Friday (10:00-15:00), with no internal meetings
• Flexible Working Hours within core hours (10:00-16:00)
• Birthday & Christmas Off, including festive…