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IT Project Manager IT Consultant IT Specialist

Director of IT Service Delivery & Operations

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Victoria and Albert Museum
Full Time position
Listed on 2026-09-17
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, IT Specialist
  • Management
    IT Project Manager, IT Specialist
Job Description & How to Apply Below
A renowned cultural institution in the United Kingdom is seeking an experienced Head of Service Delivery & Operations to lead day-to-day technology services across multiple locations. The ideal candidate will drive ITIL process maturity and optimize service delivery using Service Now, managing a £3.5m Opex budget. With proven leadership skills and extensive experience in IT Service Delivery, you will enhance stakeholder relationships and oversee a high-performing team to deliver exceptional service.
The Director of IT Service Delivery & Operations position in the Management & Operations field is open for applications. We aim to respond to suitable candidates as soon as possible. Full responsibilities and requirements are described in the listing above. Learn more about the Director of IT Service Delivery & Operations role in the description above.
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