Desktop Support Technician

Site Hellesdon Hospital Town Norwich Salary £32,073 - £39,043 gross per annum (pro rata) Salary period Yearly Closing 01/10/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

The Desktop Support team works alongside the Service Desk to provide support that cannot be performed remotely. In addition, team members will be required to contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional.

The vision of the Service Desk and the Desktop Support Team is to become a centre of excellence that provides IT support and services that are business aligned, performance driven, customer focused and adhering to industry best practice. The team is to embrace the Trust values and to demonstrate these in their day-to-day work, making a difference in everything that they do – “Transforming Care Through Technology…”

Technical Support (local/on-site and remote)

To provide technology support to NSFT, including:

• Hardware, software, local infrastructure and telephony
• ‘Break-fix’, service requests, ‘how do I’, general advice, instruction and explanation
• Support will include trouble‑shooting and diagnostics of complex problems, and performing root cause analysis
• Support will be given remotely and/or on-site at all NSFT sites. Remote
• support will always be the preferred method. Exceptions will only be in circumstances where desk side support is necessary and or VIP/customer care support is required
• Support will be 2 nd line in nature, but 1st line maybe required dependent on demand
• Build, install, and removal of PCs and associated hardware. This is driven by the Service Request process and/or the continual refresh of the desktop estate.
• Safe and secure disposal of hardware
• Active Directory administration
• Software installation, in accordance with Trust process and policy
• Manage own work load with direction from Desktop Support Manager and Desktop Supervisor

Configuration Management

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

The Desktop Support…