Global Service Desk Lead | ITIL‑Driven Team Mentor
Listed on 2026-10-06
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, IT Project Manager
Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation. You will act as the senior UK-based escalation point, combining hands-on technical expertise with strong leadership to ensure best-in-class service aligned to ITIL standards and SLAs.
You'll mentor analysts, coordinate daily activities, manage ticket flow to meet SLAs, and drive continuous improvement using Service Now and performance reporting.
This role is for the Global Service Desk Lead | ITIL‑Driven Team Mentor role at Rotork.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in England, United Kingdom.
This opportunity is part of our work in IT & Technology.
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