Regional IT Engineer

Job-: IT

Location:

Norwich, Norfolk, United Kingdom;
United Kingdom

Schedule:

Full time, Day Posted:
Note for Recruitment Agencies:

We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.

We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.

Job Title:

Regional IT Engineer

Location:

Norwich Contract Type:
Permanent, Full-Time What You Will be Doing:
As a Regional IT Engineer, you will play a key role in delivering high-quality IT services to offices, sites, and users across the region. This is a hands-on, field-based role requiring a genuine passion for IT, strong customer focus, and a willingness to learn and develop new skills.

You will support both day-to-day operational activities and project-based initiatives, working closely with internal teams, third-party suppliers, and end users. Regular travel across the Norwich and Norfolk area, and a full UK driving licence is essential.

Act as a point of contact for escalated IT issues, providing hands-on technical support and coordination where required

Support users both on-site and remotely, ensuring timely resolution and clear communication

Own and manage incidents through to successful resolution, maintaining a strong customer-service mindset

Plan, coordinate, and deliver IT setup for new sites, from requirements gathering through to installation and handover

Manage the delivery of party supplies and associated installations in line with business needs

Ensure IT rooms, comms rooms, and office setups comply with health & safety policies and IT standards

Support IT projects and service improvements, including rollout of new technologies and upgrades

Contribute to the development and delivery of regional and national IT initiatives

Work collaboratively with internal teams and external suppliers to ensure solutions are fit for purpose

Act as a visible and approachable IT representative within the business

Build strong working relationships with key stakeholders and site teams

Proactively schedule and attend site visits to improve service delivery and the perception of IT

About You:

Passion for IT and a proactive approach to learning new technologies

Ability to work independently in a field-based role Excellent customer service ethos

Full UK driving licence

Willingness to travel regularly across North East England and Yorkshire Ability to work on-site at offices and construction sites as required

Desirable:
Experience working in construction, engineering, utilities, or a similar operational environment

Familiarity with IT service management tools (e.g. Service Now or similar)
Experience supporting site IT setups, including comms rooms and site cabins

Exposure to IT project work such as office moves, new site setups, or technology rolloutsIT-related qualification (e.g. CompTIA, Microsoft, or equivalent)
ITIL Foundation Health & Safety awareness or site safety training (e.g. CSCS or equivalent – beneficial but not essential)
Networking or infrastructure knowledge

Experience providing remote support alongside face-to-face support

Confidence contributing ideas to improve IT services and user experience

What We Can Offer in Return:

With an impressive order book of over 4.3 billion we are one of the industry’s leading principal contractors, affording you the opportunity to work on some of the UK’s most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment.

With an ambitious strategy, we’re poised for further growth and success, so if…