Claims Handler - Professional Indemnity

We are currently seeking an experienced Claims Handler to join our Financial and Professional Services (FINPRO) Claims team s role will be based in Norwich and is a hybrid role requiring at least three days a week in the office.

Professional Indemnity insurance protects our clients against the financial strain of claims and litigation. It covers legal liability to compensate third parties for losses caused by a breach of professional duty or negligence in the performance of professional services. The FINPRO team assists a wide range of professionals, including Accountants, Construction Professionals, Financial Institutions, Lawyers and Medical Professionals.

Please note, this is not a call centre role and is technical in nature, working on large, complex, global insurance contracts involving multiple insurers and high‑value insurance placements.

You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding service while developing expertise within your field.

• Receive, handle and manage new claim notifications, subsequent updates and collection requests.
• Negotiate with insurers/suppliers to achieve the most beneficial, cost‑effective settlement for clients.
• Review and interpret policy wordings to obtain the best claims settlements for clients.
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke client SLAs.
• Handle and case‑manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

• Previous claims handling/insurance experience, with either an insurer or broker.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to absorb new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

• CII qualifications or a willingness to study for and obtain them.

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant and inclusive culture enabling impact across colleagues, clients and communities.
• Career opportunities, benefits and rewards to enhance well‑being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal‑opportunities employer and are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at rea

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.