Insurance Officer

Insurance Officer | 10029 | Permanent Contract | 37 hours per week | £37,280 to £39,152 per annum (Scale I) | County Hall, Norwich

The Insurance Team exists to promote and embed risk management practices, underwrite insurance cover and deal with the claims that arise for the departments of Norfolk County Council and subsidiary companies.

The post supports the team and all departments and subsidiary companies to manage risks and provides advice to avoid or minimise future claims.

We are looking to recruit an individual with recent experience of working within the insurance industry to provide a professional insurance and client management service to internal and external clients. You will be joining an established team of experienced insurance and claims professionals.

We are looking for someone who is highly focused, organised, enthusiastic, has a flexible and adaptable approach to their work and is customer focussed.

You will provide advice on issues such as underwriting, insurance cover and insurance cost benefit analysis and to ensure appropriate regular insurance and risk management reports are provided to clients to support service delivery.

You must have an excellent telephone manner and customer service skills. You will have experience in communicating with clients and the ability to respond appropriately to client enquiries.

You will have a good level of education with the ability to provide reports to a high level of accuracy and be able to communicate report findings in an effective way to clients.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our work spaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely.

We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via my Oracle using your  or  email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 5 March 2026 23:59

All other applicants closing date: 12 March 2026 23:59