Insurance Customer Service Representative

My client is a local insurance broker specialising in holiday home insurance as well as other insurance products, including Landlord, Home, and Caravans. They offer their customers their personal expertise in providing the best quotes for their insurance requirements.

My client is looking for a new member of staff to join their existing close-knit team, based just outside of the centre of Norwich.

Job summary

To provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times.

Key responsibilities

• You will obtain appropriate information to ensure products are offered to meet both customer demands and needs.
• You will issue policy documents within regulatory time frames, including new business, renewals, cancellations and Mid Term Adjustments (MTAs).
• You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business.
• You will work as part of the team to manage the ‘renewal’ and ‘new business’ diary.
• You will respond to customer enquiries via telephone, email and post in a timely manner.
• You will manage objections, including policy cancellations, premium increases and claims decisions.
• You will manage custom...