Lineslip Governance

Company:
Marsh

Description:

We are seeking a talented individual to join our Delegated Authority Claims team, part of our business s role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office. This role supports the management and administration of Cover holder losses and plays an important part in delivering a high-quality service to clients and markets.

We welcome applicants with claims or insurance experience, but we are also keen to hear from people who are ready to build a career in insurance and can demonstrate strong planning skills, excellent attention to detail and a genuine appetite to learn.

You’ll join a dedicated Delegated Authority Claims team supporting over 200 Delegated Authorities and Lineslips across Specialty Practices working alongside experienced colleagues in a collaborative environment where governance, placement, premiums and claims are all part of the day-to-day. A key responsibility will be to manage a varied workload with opportunities to broaden your knowledge across related areas of the team and contribute to a culture of teamwork, continuous learning and strong client service.

• Work closely with Coverholders and DCAs to ensure effective oversight of claims matters.
• Case manage claims and help bring complex or contentious issues to a satisfactory resolution.
• Monitor credit control activity and liaise with the Accounts team as required.
• Use ECF, CLASS, and IMR to notify insurers of first notice of loss (FNOL), provide claim updates, and collect loss and fee payments from insurers.
• Review and submit bordereau reports, complete account reconciliations, and manage urgent cash call collections.
• Maintain strong working relationships with clients and market participants while meeting agreed SLA, accuracy and service standards.
• Stay current on regulatory and Lloyd's changes affecting the Delegated Authority market.

• Strong planning and organisational skills.
• Excellent attention to detail with a methodical, conscientious approach.
• A team-focused attitude and a willingness to support colleagues.
• Confidence working with technical information and resolving complex queries.
• Strong written and verbal communication skills.
• Good numeracy skills and solid MS Excel capability.
• A positive approach to change and continuous improvement.

• Experience of Delegated Authorities, either with an insurer or broker.
• Previous claims handling or insurance experience.
• CII qualifications, or a willingness to work toward them.
• A genuine interest in building a long-term career in the insurance industry.

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit , or follow us on Linked In and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment,…