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Bilingual Retentions & Payments Specialist; Spanish​/English

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Epos Now Group
Full Time position
Listed on 2026-10-11
Job specializations:
  • Language/Bilingual
    Bilingual, Spanish Customer Service, English Speaking, Banking & Finance
  • Customer Service/HelpDesk
    Bilingual, Spanish Customer Service, Banking & Finance
Salary/Wage Range or Industry Benchmark: 24000 - 29000 GBP Yearly GBP 24000.00 29000.00 YEAR
Job Description & How to Apply Below

Epos Now Group in Norwich is hiring a Customer Retentions/Payment Saves Agent who speaks English and Spanish to join the retention team. You will speak with merchants considering cancellations, upsell, and renew contracts to protect revenue.

The role is full-time in Norwich, with 40 hours per week, some weekend work, and clear targets. Strong communication and a commercially minded approach are essential to succeed and progress within the company.

We are looking to fill the Bilingual Retentions & Payments Specialist (Spanish/English) position at Epos Now Group in Norwich, England, United Kingdom.

Our group is growing, and we are hiring a Bilingual Retentions & Payments Specialist (Spanish/English) in Norwich, England, United Kingdom.

This opportunity is for the Bilingual Retentions & Payments Specialist (Spanish/English) role at Epos Now Group.

We are seeking a motivated Bilingual Retentions & Payments Specialist (Spanish/English) to join Epos Now Group in Norwich, England, United Kingdom.

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