Operations Manager

The Opportunity

We're looking for an Operations Manager to own the entire operational backbone of our fast growing, internationally scaling business. This is not a coordinator role. It's autonomous ownership of supply chain, demand planning, and global logistics for a business that's tripling year on year with zero external investment.

You'll work directly with our Founder and be instrumental in building the systems and processes that enable continued growth. You'll join a tiny, close knit team where everyone knows each other well, values transparency, and actually wants to be here building the business.

• Location:
  
  Chelsea, London
• Setup:
  Hybrid (Tuesdays and Thursdays in office). Flexible beyond that.
• Reports to:
  
  Founder & CEO, Amelia Hitchcock-Merritt
• Start Date:
  
  Flexible on the right person
• Salary:
  Competitive and flexible on the right person
• Holiday: 28 days (excluding bank holidays) plus your birthday off
• Probation: 3 months

Build and own sales forecasting models using historical sales data, growth rates, marketing calendars, and seasonality to predict stock quantities across categories. Strategically allocate inventory across UK, EU, and US warehouses to maximise availability and minimise overstock. Predict and trigger reorders for all branded packaging in line with projected growth. Use sales data and margin analysis to recommend retail and wholesale price points.

Monitor sell through rates and competitor positioning to flag opportunities for price adjustments.

Own the primary contact relationship with jewellery and packaging manufacturers. Use order sheets and historical data to confirm quantities, place orders, and lock in lead times. Partner with our Designer on new product launches, ensuring production timelines sync with freight schedules. Own resolution of production defects and quality failures. Manage the claimback sheet for supplier deductions. Alert our Accountant to process payment once orders are confirmed and ready to ship.

Book all international shipments via our carrier and oversee collections, customs, and delivery schedules. Generate Advanced Shipping Notices (ASNs) for all warehouses and ensure shipments arrive on agreed dates. Monitor warehouse SLAs for receiving speed, dispatch accuracy, and inventory integrity. Maintain 100% inventory synchronisation between Shopify and warehouse management systems. Own relationships with Little dart, Eurobase, Drive Commerce, and other fulfillment partners, solving problems and chasing shipments.

Deliver SKUs, barcodes, HS codes, weights, and pricing specs to manufacturers. Generate and manage all barcode creation on our GS1 account. Own uploading all new product information to Shopify including product descriptions, prices, SKU codes, HS codes, weights, and images. Ensure Shopify remains the single source of truth for all product data. Use your own data-backed knowledge to agree price points and negotiate margins.

Own all import and export decisions, deciding which routes are most cost effective and which tariff codes apply. Ensure all HS codes are correct before production and shipping. Own all commercial invoices, import documentation, and export compliance across UK, EU, and US. Manage freight costs, tariffs, duties, and packaging spend. Constantly audit workflows to find efficiencies, cost savings, and faster routes to market.

We're a small team and we're not just looking for someone to execute the operational playbook. We want someone with supply chain, forecasting, and logistics expertise who can see gaps we might not see and suggest ways to scale smarter. If you spot inefficiencies, have ideas for cost reduction, or can streamline our relationships with manufacturers and warehouses, we want to hear them.

This role has real influence over how we build our operational backbone for the next phase of growth, with the future goal of Head of Operations.

• 5+ years in Operations, Supply Chain, or Demand Planning, ideally in fast growing DTC e commerce (fashion, accessories, lifestyle)
• Strong analytical background:
  Economics, maths, or quantitative degree. You think in spreadsheets and can build forecasting models
• Day to day operations execution:
  You've booked shipments, managed lead times,…