Soft Services Operative; Porter​/Janitor

Job Title Soft Services Operative (Porter/Janitor) Post Number 1006139 Closing Date 17 Nov 2026 Grade SC9 Starting Salary Salary: £24,455-£25,000

Hours per week 37 Months Duration Indefinite

Provide facilities support including caretaking duties, porter services, maintenance works, cleaning, and event setups across the Norwich Research Park to ensure buildings are safe, clean and in good repair.

Janitorial Services Team Leader – Line Manager, Soft Services Manager, Contracts Supervisor, Members of the Facilities Hard Services Team, Institute personnel, heads of function, lab managers

Main responsibilities:
• Manage hazardous waste including autoclave operation and nitrogen Dewar handling

Main responsibilities:
• Manage hazardous waste including autoclave operation and nitrogen Dewar handling

• Daily waste collection and coordination with contractors

• Move furniture and equipment including large items (forklift use where required)

• Support event setups and room reconfigurations

• Carry out external cleaning including entrances, paths and signage

• Complete basic maintenance tasks and support maintenance teams

• Conduct vehicle checks, cleaning and support servicing logistics

• Undertake gritting and seasonal site maintenance

• Provide mail delivery and site support services Health, Safety & Compliance:

• Comply with all NBIP policies and procedures, maintain safe working practices, report hazards, and support a positive safety culture Technical Governance:

• Undertake tasks only within competence and under supervision where required, ensuring compliance with facilities policies and standards As agreed with line manager, any other duties commensurate with the nature of the role.

Requirement Importance GCSEs including Maths & English Desirable Manual Handling qualification Desirable NVQ/BTEC in relevant construction trades Desirable Forklift certification Desirable

Requirement Importance Ability to work to tight deadlines Essential Understanding of building repairs and maintenance/construction trades Desirable

Requirement Importance Experience in supporting trades Essential Experience in porterage or caretaking; supporting trades Essential Recent experience of working in multi-functional environments Essential

Requirement Importance Good communication skills, both written and verbal Essential Good interpersonal skills, with the ability to work well as part of a team Essential Demonstrated ability to work independently, using initiative and applying problem solving skills Essential Excellent time management and organisational skills Essential

Requirement Importance Attention to detail Essential Promotes equality and values diversity Essential Willingness to embrace the expected values and behaviours of all staff at the Partnership, ensuring it is a great place to work Essential Able to present a positive image of self and the Partnership Essential Willingness to work outside standard working hours when required Essential Manual handling of heavy loads up to 25kg (reasonable adjustments will be considered for candidates with a disability) Essential Full UK driving licence (reasonable adjustments will be considered for candidates with a disability) Essential Prepared to work on a shift system during the working day, and participate in a standby out of hours rota Essential Ability to work at height Essential

The NBI Partnership provides non-scientific services to the John Innes Centre (JIC), Quadram Institute Bioscience (QIB), Earlham Institute (EI) and The Sainsbury…