FM Operations Officer

FM Operations Officer | 10593 | Permanent Contract | 37 hours per week | £29,064 to £31,022 per annum (Scale

F) | County Hall, Norwich

We are seeking a proactive FM Operations Officer to support the FM Operations Managers in maintaining Norfolk County Council’s (NCC) diverse property portfolio. This role ensures that all properties remain safe, compliant, and well‑maintained by efficiently allocating reactive and planned maintenance tasks to contractors and monitoring completion.

• Triage incoming issues, prioritise health and safety concerns and ensure swift and accurate work assignment.
• Coordinate contractor attendance, verify compliance with statutory requirements (including CDM and RAMS) and track performance.
• Manage low‑value maintenance budgets, process invoices and ensure value for money within NCC procurement guidelines.
• Maintain accurate records of maintenance activities, contractor performance and financial reporting.
• Support the FM Operations Managers with operational planning and reporting.

• Experience in facilities management, contractor coordination and administrative processes within a property services environment.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office and CAFM systems is desirable.
• Excellent communication skills and a customer‑focused approach.

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working (dependent on role and business need)
• Employee discount programme to save on groceries, clothing, holidays, technology, gym membership, cinema and more
• Blue Light card for Fire Service and Social Care Workers
• Relocation expenses where applicable
• Advance of expenses on travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax‑efficient pension and new bike schemes
• Tax‑efficient car lease scheme for greener travel, subject to eligibility

Final date to receive applicationss:
Redeployment applicants – 9 June 2026 23:59;
All other applicants – 16 June 2026 23:59.