Directorate Operations Manager; DOM - Care Group D

Directorate Operations Manager (DOM) - Care Group D

We are seeking an experienced, dynamic, and highly motivated Directorate Operational Manager to join our team on a fixed-term basis. This is an exciting opportunity for an operational leader with a strong track record of delivering high-quality, patient-centred services within a complex healthcare environment. The successful candidate will work closely with clinical and corporate colleagues to provide effective operational leadership across the Directorate, ensuring performance, quality, workforce, and financial targets are achieved.

You will play a key role in service improvement, transformation initiatives, and supporting teams to deliver safe, efficient, and compassionate care. 6 Month Fixed Term/Secondment Opportunity

We are looking for an individual with excellent communication and leadership skills, the ability to manage competing priorities, and a collaborative approach to problem-solving. Experience with in NHS operational management and a passion for continuous improvement are essential. If you are an enthusiastic and resilient leader looking to make a meaningful impact within the NHS, we would welcome your application.

The Directorate Operations Manager (DOM) is responsible for the day-to-day operational leadership and performance management of designated clinical services within the Directorate. Working as part of the Service Triumvirate and alongside the Senior Operations Manager, the post holder will ensure the delivery of safe, effective, high-quality, and patient-centred services across all sites.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Key responsibilities include:

• Leading operational service delivery to achieve key NHS performance standards, including waiting times, patient flow, access targets, quality indicators, and financial objectives.
• Managing and supporting administrative and operational teams to deliver efficient and effective services.
• Driving service improvement, transformation, and productivity initiatives using national best practice, GIRFT recommendations, and quality improvement methodologies.
• Supporting business planning, workforce planning, budget management, and cost improvement programmes within the Directorate.
• Monitoring operational performance data and implementing recovery plans where required.
• Ensuring compliance with governance, risk management, patient safety, and CQC standards.
• Working collaboratively with clinicians, nursing teams, corporate departments, and external partners to support strategic and operational objectives.
• Leading and supporting change management programmes and service redesign initiatives.
• Managing staff performance, engagement, wellbeing, and development through visible and…