Business Consultant​/Call Centre

• Location:
  
  Norwich
• Role Type:
  Full-Time, Initial 3 month temporary assignment with a view to extension
• Salary range: £(phone number removed)

Atkinson Moss Leadership recruitment are seeking a commercially driven Business Consultant to lead a complete operational and performance turnaround across our clients call centre.

This is a high-impact leadership role for someone who thrives on stepping into an underperforming environment, introducing structure, driving accountability, and building a high-margin sales engine. You will have full operational autonomy to reshape processes, upgrade performance management, and instill a sharp, high-energy sales culture.

• Turnaround Strategy:
  Diagnose current floor performance, refine sales methodologies, and execute a clear growth strategy.
• Structure & KPIs:
  Implement rigorous metrics, pipeline tracking, dialler optimization, and activity targets across inbound/outbound teams.
• Floor Leadership:
  Re-energize the floor through active management, structured 1-to-1 coaching, and performance management.
• Talent Development:
  Redesign incentive structures and career pathways to motivate, retain, and recruit top sales talent.

• Call Centre Expertise:
  Deep senior leadership experience (Sales Director / Head of Sales) directly within a call centre or contact centre environment.
• Proven Turnaround Track Record:
  Evidence of transforming underperforming sales teams into high-yielding operations.
• Operational Precision:
  Strong mastery of call centre metrics, conversion rates, and workflow structures.
• Hands-On Style: A visible, decisive leader who drives standards directly on the floor.