Aftersales Manager

Aftersales Manager - Norwich

We are recruiting for an experienced Aftersales Manager, Service Manager or Automotive Aftersales Manager to lead a large multi-department Aftersales operation in Norwich. Applicants must have proven experience successfully managing a sizeable automotive Aftersales, Service or Workshop team, hold a Full UK Driving Licence and have the right to work in the UK. Main dealership experience is required, with prestige or multi-brand experience advantageous.

Location:

Norwich

Salary: £50,000 basic | OTE: £81,200 | Potential earnings up to £96,200 at 125% of target

Hours:

Monday to Friday, 8:00am-6:00pm | No weekends

Team:
Approximately 40 staff

Reference:31231

• £81,200 OTE with potential earnings up to £96,200
• Monday to Friday - no weekends
• Lead an established team of approximately 40 staff
• Large 24-ramp workshop
• Multi-brand prestige operation
• 33 days annual leave including bank holidays
• Company pension and Life Assurance
• Discounts on vehicles, servicing and retail
• 24/7 healthcare and wellbeing support
• Company share purchase plan
• Paid volunteering day
• Cycle to Work scheme
• Ongoing training and development
• Family-friendly policies and flexible working options

• Lead the complete Aftersales operation across multiple prestige brands
• Manage, motivate and develop a team of approximately 40 employees
• Drive Aftersales performance, profitability and customer satisfaction
• Oversee a 24-ramp workshop, large Parts Department and onsite SMART repair facility
• Monitor departmental KPIs, productivity, efficiency and financial performance
• Develop Service, Workshop and Parts teams to achieve operational targets
• Maintain excellent manufacturer, compliance and customer service standards

• Previous experience as an Aftersales Manager, Service Manager or senior automotive Aftersales leader
• Proven experience successfully managing and developing a large team
• Strong commercial understanding of Service, Workshop and Parts operations
• Ability to drive performance, profitability and customer satisfaction
• Energetic, visible leadership style with strong people-management skills
• Main dealership experience
• Full UK Driving Licence
• Right to work in the UK

Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff.

If this Aftersales Manager role isn't quite right, we also recruit for similar positions including Aftersales Manager, Service Manager, Automotive Service Manager, Head of Aftersales, Aftersales Director, Workshop Manager, Workshop Controller and Parts Manager roles across the UK.