Standards Systems Manager

Location Horizon Business Centre, Broadland Business Park, Peachman Way, Norwich, NR7 0WF
Final date to receive applications Sunday, September 27, 2026 Salary Band Band D £32,628 - £36,823 Hours 37 hours per week Contract Type Standard/Full Time Permanent Job Summary

We are seeking an experienced Housing Standards Systems Manager to lead the technical, systems and digital operational infrastructure that underpins the delivery of Housing Standards services.

Working as part of the Council’s early help approach, this role plays a critical function in ensuring that Housing Standards and Warm Homes services aredetailed, digitally enabled, compliant and performance driven, supporting residents to live independently and thrive.

This role has a strongtechnicaland systems focus, combining systems ownership, data governance, performance analytics and digital service development with line management and operational oversight. You will act as the technical authority and systems lead for Housing Standards services, ensuring that systems,dataand workflows enable efficient service delivery, statutorycomplianceand continuous improvement.

• Act as the systems owner and technical lead for Housing Standards and Warm Homes, including IDOX administration, system configuration, data structures, workflows and continuous improvement.
• Lead data management,analytics and performance reporting, deliveringhighqualityinsight,dashboard sand statutory returns to support operational,strategic and corporatedecisionmaking.
• Drive digital transformation and service improvement, leading system development, change programmes and implementation of new or enhanced digital solutions.
• Provide operational and people management of a small team, ensuring systems and processes effectively support caseload management.
• Support financial and programme performance, including the Disabled Facilities Grant budget and countywide IHAT programme, through robust data reporting and analysis.
• Act as lead for FOI, DSAR and Government DELTA returns, ensuring compliance, dataaccuracyandtimelysubmission.
• Build organisational capability by training staff, leading system inductions and working collaboratively with internal teams and external partners to deliver streamlined,customer focuseddigital services.

With a strong background in technical systems, together with knowledge and experience in system and process improvement techniques, you will have experience inleading transformation programmes to deliver improved benefits.

You will have sound knowledge of Housing Standards Legislation, together withpreviousmanagement or supervisory responsibility. You will be experienced in financial managementofservices andpossessdemonstrable analytical skills to deliver service improvement.

27th September 2026

to be confirmed

Job Profile Job Profile document

For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:

Email: kevin.philcox@sou / laura.crosby@sou

Tel: /

People Team: people team@sou Tel:

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

To hear why our employees think that working for us is so special, please visit our
website .

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.