Assistant Practice Manager

Job summary

Lets be
honest, a lot of management adverts sound the same.

- They ask for a dynamic individual
- They promise a fast-paced
environment
- They include a list of
responsibilities that no single person could realistically manage

But what
actually matters?

Being trusted
to make decisions. Working with people who support one another. Having the
authority to solve problems and the judgement to know when to involve others.

That is what we
are offering at School Lane Surgery.

We are looking
for an Assistant Practice Manager with responsibility for day-to-day
leadership.

This is a key
role at the very heart of the Surgery. It is about keeping people connected,
helping services run smoothly and making sure that decisions and actions turn
into results.

We are looking
for someone who:

- Enjoys bringing calm and
organisation to a busy working day
- Builds positive relationships
across different teams
- Notices when something needs
attention and follows it through
- Is comfortable making decisions and
taking responsibility
- Supports colleagues while also
being willing to have honest conversations
- Wants to improve systems and
services for patients and staff

If this has
sparked your interest, that is probably enough to start a conversation. We
would much rather show you what we are about than simply tell you.

For more
information or to arrange an informal visit to meet the team and have a chat over a cup of tea, contact Marc at  duties of the jobWhat Will
the Role Involve?

As part of the
senior management team and working with the GP Partners, you will take a clear
lead in coordinating the day-to-day running of the Surgery.

You will have
the autonomy to deal with routine operational matters, alongside support and
open access to senior leadership when needed.

Your
responsibilities will include:

Oversight of daily operations
across our sites

Working with clinical and
non-clinical managers to manage staffing, capacity and operational
pressures

Managing payroll Supporting team leaders to resolve
problems and manage their services effectively

Acting as a visible and
approachable day to day point of leadership for staff

Managing, with support the
complaints, incidents, risk assessments and improvement plans are followed
through

Helping maintain effective
governance and CQC readiness with the other Managers Using information and feedback to
identify where systems can be improved

Leading and supporting operational
projects

Line Manager to some direct
reports. You will not be
expected to carry everything alone. We have experienced managers and team
leaders across the practice. An important part of this role will be helping
those people work together, keeping communication flowing and making sure
responsibilities are clear.

The closing
date is 25th September 2026 although we reserve the right to close
the advert early if we find the right person.

About us About UsSchool Lane Surgery is a well-established, forward-thinking practice caring for more than 17,300 patients across two sites.

We pride ourselves on:

- A genuinely supportive and friendly team culture- A whole-practice approach to patient care
- Strong performance across QoF, LCS and IIF- A CQC Good rating from May 2024
- Being an active training practice supporting GP registrars- A high-performing research team, with opportunities to get involved- A modern total-triage model, supported by our GP-led on-call hub
- Being part of the Breckland Alliance PCN, offering wider opportunities for collaboration
- We are a large and varied team, but we want School Lane to continue feeling like one practice where people know one another, communicate openly and work towards the same goals.

Details Date posted
02 September 2026

Pay scheme

Other Salary
40,000 to 45,000 a year

(Dependent on Experience)

Contract Permanent Working  pattern

Full-time,

Flexible working

Reference numberAJob locations

Doctors Surgery School Lane Thetford Norfolk IP
24 2AG
United Kingdom Job description

Job responsibilities

Job Summary The Assistant Practice Manager is the visible
day-to-day operational leader for the Practice. Working as part of the senior
management team, the postholder coordinates services across the practice,
connects clinical and non-clinical leaders, resolves routine operational issues,
and makes sure agreed decisions become completed actions.

The postholder supports the Business Manager and
GP Partners, has autonomy within agreed policies and delegated limits, and
deputises when required. Key points in this role include:

- Safe, reliable, and well-coordinated…