Operations and Commercial Manager

At Ian Williams, our Operations and Commercial Managers are passionate, people focused leaders with strong commercial and operational expertise. We're delighted to have secured a long term contract, creating an exciting opportunity to establish a new Responsive Maintenance business unit in East Anglia. As a result, we're seeking an exceptional leader to drive its success from day one.

You'll thrive in a fast paced, reactive environment, leading and inspiring high performing teams to deliver an outstanding repairs service. By creating a culture where people feel valued and empowered, you'll help maintain our strong reputation with housing clients and their residents.

This role is ideally suited to someone with a strong commercial and operational background, preferably within responsive maintenance or repairs, and a track record of building collaborative, customer focused partnerships that deliver lasting results.

• Company profit share scheme (9.33% of base salary achieved last year)
• Car allowance, private mileage scheme and fuel card
• Enhanced employer pension contribution of up to 10%, or a savings scheme
• Annual leave including public holidays, with the option to buy up to five days or sell up to three days each year
• Annual pay reviews
• Life assurance, medical insurance and permanent health insurance
• Enhanced maternity and paternity pay
• Training and development opportunities
• Exclusive discounts from preferred suppliers
• Access to the Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice

• Driving performance: Set and monitor objectives, targets, and KPIs to deliver productivity and commercial results. Use regular performance discussions to keep your team engaged and motivated.
• Embed a solutions oriented culture: Coach your team to anticipate challenges, think critically, and apply practical solutions, ensuring momentum and efficiency.
• Build capability and resilience: Develop your team through structured coaching, targeted training, and proactive interventions to future proof our workforce.
• Ensure financial and asset management: Take responsibility for budgeting, forecasting, and asset utilisation, embedding robust controls and data driven decision making.
• Champion compliance and quality: Ensure all work meets building codes, safety regulations, and industry standards, maintaining high levels of quality, safety, and legal accountability.
• Consistency in the customer experience: Lead your team in prioritising customer needs, driving high-quality, customer focused outcomes that boost satisfaction and loyalty.
• Promote wellbeing and inclusion: Foster a culture of wellbeing, respect, and inclusivity, where everyone feels valued and empowered to contribute.

• Proven experience leading operational and commercial teams, ideally in a service-led or contracting environment.
• A track record of driving performance, compliance, and quality across multiple contracts.
• Strong commercial acumen, with experience in budgeting, forecasting, and financial reporting.
• Excellent communication and stakeholder management skills, with the ability to build trust and alignment across teams and clients.
• A passion for developing people, building resilience, and fostering a culture of learning and continuous improvement.
• Commitment to health, safety, and wellbeing, with a proactive approach to risk management and compliance.

Discover more about us by reviewing our website, and also through our social media platforms, along with Linked In, Indeed and Glassdoor.

The successful applicant will be required to complete a criminal records check. As an…