Senior Escalations & Crisis Leader; Hybrid
Listed on 2026-10-19
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Management
Emergency Crisis Mgmt / Disaster Relief, Risk Manager/Analyst
Pets at Home is seeking a confident Escalations & Crisis Manager to join our Customer Services team. In this leadership role you will oversee the most complex and sensitive complaints, guiding a team to deliver fair outcomes for customers and their pets, including executive-level correspondence to our CEO.
You will coordinate serious incidents and crisis escalations across the group, partnering with Retail, Veterinary Services and other functions to investigate concerns and drive improvements in
We are looking to fill the Senior Escalations & Crisis Leader (Hybrid) position at Pets at Home in England, United Kingdom.
We are seeking a motivated Senior Escalations & Crisis Leader (Hybrid) to join Pets at Home in England, United Kingdom.
Consider building your career as a Senior Escalations & Crisis Leader (Hybrid) at Pets at Home.
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