Director of Tenant Services

Director of Tenant Services
Norfolk | Hybrid | £100,000 per annum

Are you an experienced housing leader looking for a senior role where you can shape strategy, lead transformation and make a genuine difference to tenants and communities?

We are partnering with a well-established social housing organisation in Norfolk to appoint a Director of Tenant Services. This is a pivotal leadership position, offering the opportunity to influence the future
direction of tenant services across the organisation while working as part of the Senior Leadership Team.

The Role

Setting and delivering an ambitious strategic direction for Tenant Services.
Leading and developing a high-performing leadership team across multiple service areas.
Driving service improvement, transformation and organisational change.
Ensuring strong performance, value for money, governance and regulatory compliance.
Providing assurance, insight and constructive challenge to the Executive Team and Board.
Maintaining a strong understanding of tenant experience and frontline service delivery.
Overseeing key areas of housing management including safeguarding, ASB, domestic abuse, tenancy fraud and tenancy sustainment.
Leading organisational learning from complaints, customer feedback, service failures and Ombudsman determinations.
About You

Significant senior leadership experience within housing, landlord services or a comparable regulated environment.
A strong understanding of social housing regulation, Consumer Standards, safeguarding and Ombudsman expectations.
A proven track record of leading large-scale service, cultural or organisational transformation.
Experience working at Executive, Board and Committee level.
Strong commercial and financial understanding, including responsibility for significant budgets and resources.
What's on Offer?

£100,000 salary
Norfolk, Hybrid working
A highly influential Director-level position
Membership of the Senior Leadership Team