Sales Support Team Leader

Location: Brooke

Our client is an award winning and well established provider of business finance. Responsibilities will include:
Manage the prioritisation of tasks and workflow throughout the Sales Support Team;
Assist with recruitment for the department including planning for probation and initial support for new employees;
Mentor and coach individuals to ensure that their knowledge and skill levels are appropriate to carry out their duties;
Manage the training requirements of the team including the implementation of any new processes and procedures;
Manage the performance of individuals by utilising monthly one to one feedback sessions and providing individuals with personal development objectives;
Monitor and manage staff performance / conduct, up to and including investigation stage;
Manage the daily workloads, plan resource and set individual and team targets to ensure SLAs, targets and agreed objectives are achieved;
Motivate individuals and the team to generate a positive, working environment and produce work of a high standard;
Review the quality of the work produced by the team by completing monthly auditing and reviewing exception reports, followed up by structured coaching;
Produce regular MI reflecting the teams' performance to support and monitor objective performance;
Consistently apply procedures including absence management procedures to minimise/control absence levels within the team;
Assist with implementing change in a manner that maintains / enhances performance levels. They are looking for an experienced Team Leader to lead, motivate and develop a team to ensure they meet team targets and individual objectives, excel in customer service and adhere to policies and procedures. £40,000 to £50,000 plus bonus and benefits The successful candidate will have experience of line managing within a sales environment.

In the first instance please send your CV in confidence to Lucy Davies