Team Leader, Management

This Team Leader post sits in HM Courts & Tribunals Service within the Ministry of Justice, which runs the administration of criminal, civil and family courts and tribunals. The role centres on leading a team to meet business objectives through administrative support and customer service for court users, judiciary and managers. Part-time work needs at least three days, and magistrates' court postings carry Saturday working on a five-day, six-day pattern.

Skilled Worker visa sponsorship is not available for first-time applicants.

• Lead and develop team members so they build skills, confidence and experience
• Make sure the team delivers business objectives
• Provide administrative support and customer service to service users, judiciary and management
• Plan, allocate and manage work to deliver service against local, regional and national priorities
• Manage performance and attendance, and champion reward and recognition
• Motivate the team, support its wellbeing and recognise successes
• Build working relationships with key stakeholders, including the judiciary
• Resolve difficult situations and problems swiftly and professionally
• Analyse data to make informed decisions and maintain performance
• Work a five-day, six-day pattern including Saturdays, with time off in lieu, if allocated to a magistrates' court

• Evidence of improving performance or service delivery in an administrative team

• Leading and developing others
• Organisational skills to prioritise, plan, allocate and manage work
• Excellent communication and trusted relationships with internal and external stakeholders
• Managing difficult situations and resolving problems swiftly and professionally
• Analysing data to make informed decisions and improve performance
• Using IT and learning new systems

• DBS Basic check
• Right to live and work in the UK, maintained throughout employment
• Eligible under Civil Service nationality rules

• 25 days annual leave, rising to 30 after five years, plus public holidays and one privilege day
• Scheme to buy or sell up to three days' leave each year
• Choice of Civil Service pension schemes
• Training and HMCTS leadership development
• Employee-run networks
• Family friendly policies, including reduced hours and job share
• Flexible benefits, retail vouchers and discounts
• Paid paternity, adoption and maternity leave, and free annual sight tests for screen users