Retention Marketing Strategist

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Pivotal is a renowned digital marketing agency specialising in providing innovative and effective marketing solutions for businesses worldwide. We focus on driving results and exceeding client expectations, and we are committed to delivering exceptional strategies and outstanding service. Our team of dedicated professionals is passionate about staying ahead of industry trends and delivering superior performance.

As a Retention Marketing Strategist at Pivotal, you’ll be integral to supporting our clients’ retention initiatives beyond traditional email marketing. This role requires a creative mindset and someone keen on devising and implementing comprehensive retention strategies, including Email and SMS marketing, loyalty programs, and personalised engagement tactics.

• Customer Communication:
  Ensure messages are timely, relevant, and personalised, crafting strategies that provide the right message to reach the right person at the right time, enhancing customer engagement.
• Customer Loyalty:
  Innovate and implement strategies to deepen customer loyalty such as loyalty programs and personalised engagement tactics, targeting diverse consumer bases to encourage repeat business.
• Collaboration with the broader Marketing Team:
  Work closely with and be supported by various teams, including PPC, Content, and Optimisation, to ensure a unified approach to marketing strategies.
• Analytical Approach:
  Leverage data to inform strategies and tailor campaigns to enhance customer lifetime value and retention, utilising tools such as Google Analytics.
• Client Communication:
  Build long‑term relationships with clients, regularly jump on calls and work with them to increase customer retention.
• Work closely with the Marketing Manager to devise comprehensive email and retention strategies for various eCommerce clients across multiple industries.
• Work within the email marketing team to build comprehensive email marketing flows.
• Develop and help execute innovative retention strategies, including loyalty programs, referral schemes, and customer feedback mechanisms.
• Segment customer bases and craft targeted campaigns to enhance customer loyalty and satisfaction.
• Utilise analytics and data‑driven approaches to understand customer behaviours and improve lifetime value.
• Regularly communicate with clients and internal teams to align on strategies and goals.
• Monitor and report on the effectiveness of retention strategies, adjusting tactics as needed to meet objectives.
• Collaborate with the wider marketing team, including PPC, Optimisation and Content teams, on top‑down marketing strategies, ensuring cohesive cross‑channel campaigns.

• 3+ years experience creating and sending emails using platforms such as Klaviyo and Mailchimp.
• 3+ years of e‑commerce experience, either agency or in‑house.
• Excellent communication skills and previous experience working with clients or customers.
• Excellent organisational skills to handle multiple projects across clients simultaneously, meeting deadlines.
• Willingness to learn and take ownership of your work demonstrates strong initiative.
• Experience using software such as Adobe Suite, Canva, Figma, etc.
• A creative mindset with a high level of attention to detail.
• Excellent written English skills.
• Strong analytical skills with Google Analytics experience.

• A degree or other relevant qualifications in Marketing or Business.
• Experience in other areas of marketing (Conversion Rate Optimisation, PPC, SEO, Affiliate marketing, Social and influencer marketing).
• Experience with the backend of E‑commerce platforms such as Shopify, Adobe Commerce, Big Commerce, Woo Commerce, etc.
• Copywriting skills.

As part of our dynamic team, you'll have the opportunity to drive significant growth and professional development and chart a clear path for career advancement within our rapidly expanding agency.

• Salary: £28,000 – £38,000 (depending on experience)
• Collaborative and inclusive work environment
• Continuous learning and growth opportunities (dedicated development days)
• 20 days holiday allowance, with a day accrued each year of service
• Paid day off for birthdays
• Dog‑friendly office
• Beer Fridays
• Team building events
• The Yard Coffee discount
• And more!

Please note:

This is a mainly office‑based role, and we are specifically seeking applicants local to Norfolk, UK.

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