Digital Marketing Executive; Email Specialist

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Pivotal is hiring! Our Email Marketing and overall Marketing departments are continuing to grow, and as a result, we’re looking for a Digital Marketing Executive with a specialism in email marketing.

Working alongside the Head of Optimisation and Email Marketing, your primary role will focus on managing and growing all areas of the email marketing department. This includes account strategising, designing and building emails, completing account set‑ups, copywriting and reporting, building client relationships, and delivering results.

Full training will be provided, but having a client‑first, results‑driven mindset is critical. You will be expected to deliver client work in a fast‑paced, demanding environment, with an easy‑going and knowledgeable team around you to support you.

You will also assist with delivering different marketing strategies for our clients, which will include exposure to CRO (Conversion Rate Optimisation) and Content & SEO (Search Engine Optimisation). You will also have the opportunity to work on social media strategies and website content.

This is a fantastic opportunity for a proactive and enthusiastic team player to join the fastest‑growing Norwich agency and work with incredible clients, including household names such as Euronics, Kelsey Media, Trusted Reviews, and more.

• Excellent communication skills are required to build client relationships, so previous experience working with clients or customers is essential.
• Exceptional organisational skills: you can handle multiple projects simultaneously and meet various deadlines.
• A willingness to learn and take ownership of your work, demonstrating a solid initiative.
• With a keen eye for design, you will have previous experience using design software such as Photoshop or Canva.
• You will have a creative mindset with a high level of attention to detail.
• Excellent written English skills to produce engaging copy where required.
• Strong analytical skills, with fluency in Excel, to be able to identify patterns and learn from data to take action.

• Experience in a previous e‑commerce or marketing role (in‑house or agency) would be an advantage, but it is not essential.
• Experience creating and sending emails using software such as Klaviyo, Mail Chimp, Dotdigital, etc. It would be a great advantage.
• Experience with other E‑Commerce software/platforms like Google Analytics, Shopify, Magento 2, and Amazon. Would be beneficial.
• A degree (or other relevant qualifications) in Marketing, Creative Writing or Graphic Design would be beneficial.

• Creating and managing email campaigns across a variety of industries, from strategy, research, and design all the way through to building and sending using our email software.
• Developing and building dynamic email templates optimised for different clients and devices.
• Monitoring email quality and deliverability, general account maintenance.
• Develop the overall email marketing strategy for our clients.
• Writing concise and engaging copy, including subject lines.
• Compiling visual, comprehensive reports and audits for clients to report on performance.
• Regular meetings with clients to discuss strategy.
• Assist with other areas of the marketing department, such as CRO (Conversion Rate Optimisation) and Content & SEO (Search Engine Optimisation).

Pivotal is a digital transformation agency that works with market‑leading brands worldwide. We offer a range of digital solutions across websites, marketing, and logistics, and we’re growing rapidly. The marketing department has doubled in size and offerings over the last 12 months, and due to this growth, we’re hiring again!

• Salary DOE: £20,000 – £25,000
• Training and certifications across relevant skills
• A collaborative, supportive company culture with a close‑knit team
• Opportunity to work with some fantastic clients across a variety of sectors
• 25 days holiday allowance
• Company pension scheme
• All equipment provided
• Monthly team building & workshop sessions
• Staff discount at The Yard Coffee
• A few 4‑legged colleagues…

Please note: This is a mainly office‑based role, and we are looking for applicants local to Norfolk, UK.