Service Support Assistant

Job reference: 003080

Salary: £28,671 plus £3,612 London allowance if applicable

Closing date: 13/09/2026

Department: CMS Service Delivery

Location: Blended between office and home (England and Wales)

Employment type: Fixed Term

Hours Per Week 36.25 hours per week / Open to flexible working

Job posted date: 24/08/2026

Contract Duration: Six Months

Location:

Blended between office and home (England and Wales). Time in office negotiable

Service Support Assistants play a key role in delivering effective and efficient business support across multiple teams in our funded advice services. This is a fantastic opportunity for you to develop your organisational, communication and technical skills, while contributing to best practice and inclusive ways of working.

Working alongside others in the same role, you will act as the first point of contact for internal and external stakeholders and partners requiring support. You will provide support via email and phone, compile and enter data for management information reports, raise purchase orders and process invoices from teams and calculate recharges across different advice services. Additionally, you will support projects and team initiatives by maintaining audit registers, updating roadmaps, recording meeting minutes, and transcribing case studies and client stories.

You’ll develop working relationships across the organisation and learn about the valued and varied work that Citizens Advice carries out.

We are a friendly and inclusive team, aiming to provide a working environment where everyone can thrive.

• Ability to follow processes/protocols, paying particular attention to detail.
• Ability to manage a varied workload, working under pressure and to deadlines.
• Ability to communicate information clearly - verbally and in writing.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people.

We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates.

We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is…