Clinical Advisor

The Role

Use your clinical expertise to help patients get the right care, first time. Every day, thousands of people contact NHS 111 looking for urgent advice, reassurance and clinical support. As an IC24 Clinical Advisor, you'll be at the heart of those conversations. Using your professional judgement, advanced assessment skills and NHS Pathways, you'll assess patients over the phone, provide evidence-based clinical advice and ensure they receive the right care, from the right service, at the right time.

No two calls are the same. One moment you could be supporting a worried parent whose child has developed a fever. The next, assessing a patient with chest pain, helping someone experiencing a mental health crisis or identifying safeguarding concerns that requires immediate action. Working as part of a multidisciplinary team, you'll combine your clinical expertise with excellent communication skills to make safe, timely decisions that have a direct impact on patient care and outcomes.

This isn't traditional frontline nursing or paramedic practice. It's a role where your assessment skills, clinical judgement and ability to stay calm under pressure can make a difference to thousands of patients every week. Whether you're looking for greater flexibility, a new clinical challenge or a role that allows you to use your expertise in a different way, this is an opportunity to build a rewarding career in urgent care.

• Delivering expert clinical assessment
• Assess patients presenting with a wide range of physical health conditions, injuries, mental health concerns and safeguarding issues using NHS Pathways and your professional clinical judgement.
• Providing safe clinical advice
• Deliver evidence-based self-care advice, safety-netting information and onward referrals, ensuring every patient receives the most appropriate outcome.
• Supporting patients through difficult situations
• Manage complex, sensitive and emotionally challenging conversations with empathy, professionalism and reassurance.
• Supporting colleagues
• Provide clinical guidance to Health Advisors during escalated or complex calls, helping ensure patients receive safe and effective care.
• Making timely clinical decisions
• Assess risk, prioritise patient safety and make informed clinical decisions within your professional scope of practice.
• Working collaboratively
• Work closely with colleagues across the wider urgent care system to support effective patient pathways and continuity of care.
• Maintaining professional excellence
• Keep your clinical knowledge up to date through training, supervision, competency assessments and continuing professional development.
• Promoting safe, high-quality care
• Recognise safeguarding concerns, contribute to service improvements and uphold IC24's values of Care, Excellence, Respect and Innovation in every interaction.

• Are a registered Adult Nurse or Paramedic with at least two years' recent post-registration experience in primary care, urgent care or emergency care.
• Have excellent assessment, communication and clinical decision-making skills.
• Remain calm and confident when managing complex or emotionally challenging situations.
• Enjoy using your knowledge to assess patients remotely and guide them towards the right care.
• Can balance empathy with sound clinical judgement.
• Work well independently while contributing to a supportive multidisciplinary team.
• Are confident using technology and multiple clinical systems.
• Are committed to continuous professional development and maintaining clinical excellence.
• Can work flexibly across a 24/7 rota, including evenings, weekends and bank holidays.
• Previous telephone triage or NHS Pathways experience is welcomed but not essential, as full training will be provided where required.

Working in urgent care is demanding, but you'll never face those challenges alone. At IC24, you'll join an experienced multidisciplinary team committed to delivering outstanding patient care while supporting one another every day. You'll receive comprehensive induction, ongoing clinical supervision, regular coaching and continuous professional development to help you grow throughout your career. Following six months in post, hybrid working may be considered, subject to individual performance and service requirements.

As a leading not-for-profit social enterprise, everything we do is focused on improving patient care while creating an environment where our colleagues feel valued, supported and empowered to develop.

This role isn't for everyone. You'll make important clinical decisions every shift, often supporting patients experiencing distressing symptoms, mental health crises or safeguarding concerns. The pace can be fast, and you'll need to adapt quickly as priorities change throughout the day. Working remotely means your assessment, communication and decision-making skills become even more important. You'll need to gather detailed information, manage uncertainty and make…