Business Quality Assessor

Business Quality Assessor

Norwich or surrounding area

Remote working with onsite presence as and when required

Full-Time

Up to £40,000 per annum depending upon experience

Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology.

The Role

They are seeking an experienced and detail-oriented Business Quality Assessor to oversee the quality of mortgage and protection advice delivered by one of the largest Appointed Representative (AR) within their network.

This role is critical in ensuring that all regulated advice meets regulatory standards, internal policies, and customer outcomes in line with Financial Conduct Authority (FCA) expectations, including Consumer Duty requirements.

Key Tasks

Quality Assurance and File Review:

• Conduct detailed reviews of mortgage and protection files and calls to assess compliance with FCA regulations and internal standards.
• Assess suitability of advice, documentation quality, and customer outcomes.
• Identify trends, risks, and systemic issues across the AR firm.
• Operate independently in the assessment of file and call quality, ...