Homes Officer; Temporary

Position: Available Homes Officer (Temporary)
Available Homes Officer

Rate of pay: £18.43 per hour PAYE

Location:

March, Norwich, or Stevenage
Job Type: Full-time temp till end of March 2027

We are seeking an Available Homes Officer to manage the process of the homes as they become available until they are successfully let. The main purpose of this role is to minimise the time a property remains empty by ensuring it is let as quickly as possible while providing a high-quality service to our customers.

Day-to-day of the role:

Accountable for the timely and appropriate letting of properties to minimise the loss of rental income.
Manage the end of tenancy process, including attempts to retain well-maintained tenancies.
Liaise with Neighbourhood teams, Repairs team, contractors, and Development to ensure properties are ready to let quickly and within target timescales.
Advertise properties either directly or via local authority under the terms of our nomination agreements.
Work closely with local authorities to offer homes to those most in need in accordance with our agreements.
Manage the process of shortlisting and arranging viewings efficiently.
Prepare tenancy agreements and arrange for the sign-up of applicants, including in-notice viewings with the current tenant.
Develop a good understanding of local housing markets and provide advice on demand levels for properties.
Provide housing options advice to customers at the end of their existing fixed-term tenancy and process applications where applicable.
Work with neighbourhood teams and asset management to identify and address hard-to-let properties and areas.

Required Skills &

Qualifications:

Experience in providing excellent customer service.
Understanding of the social housing environment and relevant housing legislation, regulation, and best practices.
Experience working with external partners and in a busy working environment to deliver challenging performance targets.
Knowledge of Choice Based Lettings systems, Allocations, and the use of Local Lettings Plans.
Excellent communication skills, able to adapt approach to the audience and develop effective working relationships.
Resilient and responsive to change, with a positive mindset focused on solutions.
Must have own car and be willing to travel.

To apply for the Available Homes Officer position, please submit your CV detailing your relevant experience in this position