Ownership Specialist

• Location:
  Hybrid/Reed House, Norwich
• Salary: £32,022 - £37,104 per annum pro rata
• Hours:
  Part Time 28 hours per week - days and hours flexible
• Contract Type:
  Fixed Term Contract until September 2026

Are you looking for a varied and customer-focused role in Social Housing? If so, we could have just the right opportunity for you!

Are you an experienced housing professional with a passion for delivering outstanding customer service? We're looking for a Home Ownership Specialist to join our friendly and dedicated team in Norwich.

As part of our Home Ownership Team, you'll play a vital role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll be responsible for managing a variety of home ownership processes, ensuring a smooth and efficient experience for Clarion customers.

Customer service is key in this role, and we'd love to hear from you if you have a strong track record in delivering high-quality service and first-rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You'll work closely with both internal colleagues and external stakeholders to deliver results that truly make a difference.

We're especially keen to hear from individuals with a strategic mindset and a strong awareness of the broader issues impacting the home ownership sector. In terms of experience, a housing or property management background is essential, along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages.

We're looking for someone with expertise in leasehold management and legislation, and if you're passionate about making a positive impact and thriving in a dynamic, customer-led environment, we'd love to hear from you.

As you can imagine, the full job description includes lots more detail, so please check it out before applying.

At Clarion Housing Group, we support the responsible use of AI.

This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 2 days a week after.

You must be eligible to work in the UK to apply for this vacancy;
Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.