Shop Supervisor

Responsibilities

• Use your retail skills and experience to drive business, push sales and achieve targets.
• Lead a team to deliver excellent customer service to donors and customers.
• Work with the local community to generate donated stock that drives sales.
• Recruit, train and retain a volunteer team, providing leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
• Manage effective stock processes to keep the shop well merchandised with fresh seasonally stocked items.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
• Manage stock processes through the Epos operation.

• Retail experience with commercial awareness to deliver sales.
• Positive attitude and good judgement.
• Proven team‑leadership skills and ability to lead a large volunteer team.
• Enjoy engaging with people, positive can‑do attitude, and good understanding of financial and IT administration.
• Previous supervisory experience.
• Cash handling/till work.
• Basic IT skills (emails, instant messaging, video calls).
• Organisational skills.
• Lone working experience.

• High‑street retail, leisure or hospitality background.
• Experience with KPI and target setting.
• Charity retail experience.
• Health & safety knowledge.
• Team‑player attitude.
• Key holder / opening / closing responsibilities.
• Merchandising / stock rotation experience, disability confident.

£12.79 per hour, 15 hours per week over 7 days.

2 Bridewell Alley, Norwich NR2 1AQ
.

• 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer a friend scheme.
• £250 payment.
• Enhanced maternity, paternity and adoption pay.

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination. As a Disability Confident employer, we will offer an interview to disabled applicants who best meet the minimum essential criteria for the role. We provide inclusive recruitment practices, including sharing interview themes or questions in advance and offering remote interviews where needed.