Store Manager, Retail & Store Manager

We are looking for an experienced Store Manager for a National School wear retailer in Norwich to lead the day‑to‑day operations in a busy store.

The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.

• Manage stock control and inventory levels
• Maintain excellent shop floor and stockroom standards
• Lead and support branch supervisors
• Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs
• Ensure customer orders are processed efficiently and accurately
• Complete daily banking procedures
• Prepare and submit end‑of‑month reports and spreadsheets
• Ensure branch dispatch targets are consistently achieved
• Recruit, train, develop, and retain team members
• Deliver and record ongoing training and development
• Identify performance issues and implement improvement plans where required
• Work closely with supervisors to achieve and maintain branch standards
• Support employee wellbeing and foster a positive working environment
• Lead by example in delivering outstanding customer service
• Act as the escalation point for customer complaints and queries
• Monitor and respond to branch communications
• Ensure customer service procedures are consistently followed, including telephone and email standards
• Promote a customer‑focused culture throughout the branch

• Minimum 3 years' experience in a management role
• Strong leadership and people management skills
• Excellent organisational and communication abilities
• Experience managing operational and financial responsibilities
• Proficient in Microsoft Office
• Experience using Net Suite or a similar business system
• Ability to work in a fast‑paced retail environment
• Competitive salary
• Career progression opportunities
• Ongoing training and development
• Supportive and collaborative working environment
• Employee benefits package

If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.