Service Colleague

Job in Norwich, Norfolk County, NR2, England, UK

Listing for: Asda Stores Ltd

Part Time position
Listed on 2026-06-18

Job specializations:

Retail
Retail Associate/ Customer Service, Customer Service Rep, Retail Support
Customer Service/HelpDesk
Retail Associate/ Customer Service, Customer Service Rep

Salary/Wage Range or Industry Benchmark: 12.71 GBP Hourly GBP 12.71 HOUR

Job Title

Service Colleague

Location

Norwich Hall Road

Employment Type

Part time

Contract Type

Permanent

Shift Pattern

Work Shift:

Days;
Hours per Week: 20

Pay Rate

£12.71 per hour (Retail Hourly Colleagues, Sales Staff)

Closing Date

29 June 2026

About the Role

At Asda, the Service Colleague plays a key role in the customer experience. As a member of the store team, you’ll be in our Online Grocery department, picking and preparing orders for customers. You’ll join a friendly, fast‑paced team that values great service and teamwork.

Key Qualities

Customer‑focused – you enjoy helping people and creating positive experiences
Team player – you work well with others and support your colleagues
Reliable – you show up ready to work and take pride in what you do
Positive attitude – you bring energy and enthusiasm to every shift
Willing to learn – you are open to training and eager to build your skills

What You’ll Bring

A friendly and helpful approach to customer service
Willingness to work in a fast‑paced customer service environment
Good communication skills and a team mindset
Flexibility to work a range of shifts, including weekends and evenings
Availability for early starts and weekend shifts (picking orders starts daily at 4am)

Benefits

Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
Access to flexible pay, income tracker, financial coaching, exclusive savings account and more (Stream)
Company pension
Wellbeing support: 24/7 virtual GP, 24/7 EAP service, free counselling, legal, mortgage, cancer and bereavement support
Asda Allies Inclusion Networks – ensuring inclusion for all colleagues
Excellent parental leave policies (maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, support for fertility treatments)
Colleague recognition programme
Special offers and discounts across a range of services and activities: airport parking, theme parks, cinemas

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