Customer Assistant

Overview

As a Customer Assistant in a John Lewis shop, you will deliver outstanding customer service and maintain shop standards through displays, stock availability and general cleanliness, ensuring customers feel supported and loyal to the brand.

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits.
• Put the customer at the heart of everything you do, proactively acknowledging and resolving their queries.
• Work flexibly across the shop to support the wider team, including till support, stock replenishment, price ticketing and general shop‑keeping tasks.
• Identify areas of improvement and implement solutions.
• Help protect profits through accurate stock counts.

• Basic IT literacy.
• Strong communication skills.

• Experience of working in a customer‑facing role.
• Experience with merchandising and product displays.

Pay: £13.00 per hour (increase to £13.25 after 90days).

Contract type:
Temporary.

Hours of work:
Varied full‑time or part‑time hours (20‑37.5hours) across seven days, including early starts, late finishes, evenings and weekends. All contracts include weekend working and a Thursday shift until
20:00.

Night bonus: £3.75 per hour for hours worked between 22:00 and
06:00 (also applies to Partners with Enhanced Hours Premium arrangements).

Partnership Level
10.

Norwich – All Saints Green, Norwich, Norfolk, NR13LX
.