Retail Sales Assistant​/Driver

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine in Norwich is looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that is revolutionising retail!

Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade, and hospitality through four brands:
Majestic Retail, Majestic Commercial, Enotria, and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network, and a growing wine bar estate, Majestic focuses on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.

As a Sales Assistant you’ll support your store team with driving sales performance and the day‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

At Majestic Wine our customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Drive store performance by maximising sales opportunities and supporting the team in meeting and exceeding targets through a focus on KPI delivery.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
• Offer a VIP concierge service by actively contacting customers with updates on products and tastings.
• Sell the story not the discount, sharing your passion for product through in‑depth knowledge of our range.
• Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of the store, both internally and externally.
• Participate in all operational tasks required for the day‑day running of a Majestic Wine store, from delivering wine to customers, merchandising stock deliveries, and contacting customers to drive sales opportunities.
• Continuously identify opportunities to improve operational running of the store, feeding ideas back to the wider team for joint implementation.
• Remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
• Serve as an example of Majestic’s Ways of Working and support junior team members, providing feedback to the Store Manager as appropriate.
• Understand opening and closing compliance as a key holder and confidently operate the store independently from the management team.

• Excellent time‑management, delegation, and problem‑solving skills.
• Demonstrate the ability to deliver exceptional customer experience and service to every customer.
• Self‑motivated and able to thrive when working alone and as part of a team.
• Can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet ever‑changing business demands.
• Excellent communication and time‑management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK, manual‑transmission driving licence for at least 12 months with no more than 6 penalty points.

• Up to 20% staff discount.
• Career development opportunities – nurturing internal talent with excellent in‑house training schemes.
• Uniform provided.
• Access to Retail Trust which includes retail rewards, discounted e‑vouchers, reloadable shopping cards, gift vouchers and cards, up to 30% discounts, and free counselling and support phone line.
• Job specifics:
• Contract:
  
  Permanent.
• Hours:
  
  30 hours per week.
• Must be able to work evenings and weekends.
• Driving is key; comfortable driving a company van is essential, with a full UK manual driver’s licence held for at least 12 months.