Customer Service Yard Assistant

This role has a strong focus on stock handling, health and safety and customer service in our busy yard. You'll be part of an active team handling customer orders and loading/unloading stock.

Welcome customers to the branch and take an active interest in their projects. Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions.

• Pick and prepare customer orders.
• Load and unload customer and supplier vehicles using forklifts to minimise manual handling.
• Check incoming deliveries and report missing or damaged products.
• Maintain stock levels in all yard/warehouse areas, carrying out regular stock counts.
• Keep the branch looking clean and tidy, to make a great first impression on our customers.
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work.
• Ensure high levels of customer satisfaction with frequently returning customers and growing live accounts.

• Enthusiasm – you radiate positivity and possess an unyielding passion for the merchant world.
• Decency – you embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit – you thrive in collaborative settings, believing that together we can achieve greatness.
• Pride – you take pride in your work and are dedicated to producing top‑notch results.

• Previous industry experience in a similar environment would be beneficial.
• Counter Balance Forklift licence essential.
• Confident working both indoors and outdoors.
• A positive and proactive attitude toward work.
• Comfortable in a role involving extensive manual handling of bulky items.

• Competitive salary and discretionary bonus.
• In‑house forklift and manual handling training.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2
  
  Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services, including online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high‑street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity, paternity, and adoption leave for anyone expecting or adopting a child.

• Quality – unwavering commitment to providing outstanding products and service that exceed our customers' expectations.
• Supportive Environment – a culture that prioritises your growth, with the resources and support you need to excel.
• Professional Development – we are invested in your success, offering apprenticeships, training, and mentoring programs designed to elevate your career.

What's next? If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you!