Casual Retail Team Member

Casual Retail Team Member – Norwich

Join Our Retail Team! There's more to COOK than food: our shops play active roles in the communities they serve, thanks to the warmth, knowledge and care of our Retail Team. We're looking for remarkable people to join us who can host customers in the shop just like they would at home.

• Offer remarkable service – the customer is always more important than anything else you are doing.
• Use your knowledge to help customers plan menus or advise on catering for occasions; talk to customers about upcoming offers, products and promotions.
• We are a food business – make sure the shop always looks immaculate, clean and spotless, stock is replenished and rotated, and the freezers are full.
• Be a whizz on the till – operate it efficiently and accurately.
• Understand the shop paperwork, necessary legal checks and their purpose.
• Open up and close the shop, and cash up.
• Check in deliveries and place orders, assist with stock taking as required.
• Look smart with apron and name badge on at all times.

If you are a foodie then great, but we will train you to know our products, including how and where they are made, and to understand what dishes suit which occasions. Experience is not necessary, but previous experience of working in retail or in a customer‑facing role would be the icing on the cake.

If you tick most of these boxes but not all – don't stress. COOK is all about potential.

• Paid breaks
• Paid leave on your birthday, moving house, becoming a grandparent, or your child starting school for the first time
• Staff profit share
• Wellbeing programme
• 30% staff discount
• Access to Cookie Jar Smart Spending discounts and free food perks
• Team meals, events & away days

COOK is a proudly independent, family‑owned B Corp – a place where everyone is welcome, whatever your story. If you'd like to grow with COOK, please apply.