Sustainability Officer

Are you passionate about supporting residents to live in warmer, healthier, and more energy‑efficient homes? We are seeking a dynamic Sustainability Officer to work on the development, implementation, and reporting of projects related to sustainability, domestic energy efficiency, and fuel poverty. This role includes the development of bids, accountability of funding streams, and control of delivery mechanisms, and will support the delivery of our grant‑funded programmes across Norfolk while leading reporting to our funders on programme progress and completion.

You will be an integral member of the team delivering domestic retrofit solutions for residents most in need across Norfolk. You will undertake key operational requirements that will strengthen and showcase the work delivered by the Norfolk Warm Homes team, supporting improvement work that has a meaningful positive impact on the lives of the residents we help—reducing energy use and bills, improving internal warmth and comfort, and providing healthier and more affordable homes.

Working at the Council enables you to be part of an organisation proud of delivering high‑quality, customer‑focused services. Our success comes from being commercially astute and business-like, with continuous improvement and innovative ways to better the services that make a real difference to people’s lives.

• Develop and implement projects that incentivise households to uptake retrofit improvements and progress sustainability, energy efficiency and fuel poverty objectives in terms of cost, quality and time, including identifying external funding opportunities, coordinating, preparing and submitting bids.
• Undertake communication strategy development and lead generation activities for schemes, arranging presentations and attendance at public events to promote energy efficiency, affordability and healthier conditions in residential homes.
• Work cross‑functionally alongside internal and external stakeholders to ensure coordinated projects that achieve the best outcomes in this service area.
• Undertake reporting to relevant managers and funding providers on projects and schemes; collate all relevant data, liaise with project partners to complete monthly and quarterly reports, and ensure financial transactions relating to installations provide a clear audit trail for project closure requirements.
• Provide regular updates to management and project stakeholders, detailing analysis, solutions, and status of progress against project key performance indicators and budgets.

• Educated to degree level or equivalent experience.
• Proven experience in grant‑funded programmes or similar funding environments, in a constantly changing environment.
• Strong analytical and data analysis skills, including experience of providing quantitative and qualitative reports to internal and external parties.
• Experience in the environmental, energy efficiency and domestic retrofit sectors.
• Excellent communication skills, with the ability to communicate with managers, funders and key stakeholders.
• Experience in customer service, with the ability to provide accurate and consistent information to funders, managers and members of the public on complex technical information relating to retrofit programmes.
• A flexible and creative approach to problem‑solving.

We offer flexible working hours for most office‑based roles, a healthy work‑life balance, free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives and the opportunity to join the Local Government Pension Scheme.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults, and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.