Lingerie Fitter

Jarrolds is Norwich's iconic independent department store, offering a unique mix of retail, dining and customer experiences at the heart of the city. We are passionate about creating memorable experiences for our customers and believe that exceptional service, great products and talented people are at the core of everything we do.

We are looking for a customer-focused Lingerie Fitter to join our department store team on Saturdays, on a temporary basis.

Our Lingerie Fitting service is all about providing customers with comfortable, personal and confidence-building experience. As Lingerie Fitter, you’ll use your specialist knowledge to help customers find the right fit, style and size, while delivering an exceptional level of service in a welcoming and discreet environment.

This is a customer-facing role where empathy, professionalism and attention to detail are essential. You will be someone who makes customers feel at ease, listens carefully to their needs and takes pride in delivering a genuinely personalised fitting experience.

• Providing professional and personalised lingerie fittings for customers.
• Welcoming customers warmly and creating a relaxed, comfortable and discreet environment.
• Understanding each customer’s individual needs and preferences.
• Taking accurate measurements and recommending appropriate sizes and styles.
• Offering thoughtful product recommendations based on individual requirements.
• Ensuring fitting rooms are clean, tidy and prepared for every customer.
• Building trust and rapport with customers through a warm and professional approach.
• Keeping up to date with product knowledge, new collections and seasonal ranges.
• Handling customer information with the utmost discretion and professionalism.
• Working collaboratively with colleagues to deliver an exceptional overall customer experience.
• Following all company, health & safety and security procedures.

Previous lingerie fitting experience is advantageous, but it is not essential as training will be provided.

We’re looking for someone who is:

• Warm, approachable and able to put customers at ease.
• Discreet, respectful and highly professional.
• Confident discussing fit, size and personal requirements with sensitivity.
• Passionate about delivering personalised, high-quality customer service.
• Attentive to detail and committed to getting the right fit for every customer.
• Comfortable working independently while also being a strong team player.
• Polished and professional, with a natural ability to build customer relationships.
• Reliable and punctual, with a commitment to working Saturdays.
• Flexible and willing to support the wider department during busy trading periods.
• Passionate about creating a premium and memorable customer experience.