Parts Advisor

Parts Advisor
Location:
Norwich
Salary: £27,000 – £29,000 (OTE £30,000 – £32,000, depending on experience)
Hours: 42.5 hours per week, Monday to Friday + 1 Saturday morning per month (paid as overtime)

About the Role: We are currently seeking a motivated and experienced Parts Advisor to join our team based in Norwich. This is a fantastic opportunity for someone with a passion for automotive parts and customer service to play a key role in supporting both the workshop and retail operations.

Key Responsibilities:

• Handling parts enquiries in person, over the phone, and via email
• Identifying, sourcing, and supplying correct parts for customers and workshop technicians
• Maintaining stock levels, placing orders, and managing incoming deliveries
• Ensuring all parts are billed accurately and efficiently
• Building strong relationships with trade and retail customers
• Keeping the parts department clean, tidy, and well-organised
• Assisting with stock checks and inventory control
• Using dealer management systems to process orders and track stock

What We're Looking For:

• Previous experience in a Parts Advisor role within the motor trade (franchise dealership experience desirable)
• Good working knowledge of parts systems and processes
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Ability to work well under pressure and as part of a team
• IT literate – experience with systems such as Kerridge or similar is an advantage
• A proactive and professional attitude

Benefits:

• Competitive basic salary of £27,000 – £29,000 (dependent on experience)
• On-target earnings of £30,000 – £32,000
• Paid overtime for Saturday morning shifts (1 per month)
• Ongoing training and development
• Supportive team environment
• Opportunity to work with a well-established business