Call Centre Advisor

We’re looking for people who can have great conversations over the phone and online. Whether you have previous sales experience, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with previous or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

Key responsibilities

Maximising opportunities from call data and overcoming objections
Engaging with prospective customers over the phone
Securing a sales lead through outbound calls to previous enquiries
Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer
Listen to what our customers want and walk them through our product ranges
Securing an appointment for our sales team to meet our customer and complete the sale
Meeting set targets through your product knowledge and excellent customer service
What we're looking for

Proven success in a telesales role and the ability to secure leads
Great verbal communication skills
A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience
Determination to succeed, focus to remain motivated, ambition to progress
Skills in telesales, retail, estate agency or customer service desirable
Basic IT skills
Ability to work in a team and follow direction
Being self motivated
Why join us

Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month
31 days holiday, increasing to 33 days after 2 year’s service
And additional paid day off for your birthday
Regular team incentives, competitions, and rewards
Paid time off annually to volunteer
Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
Heavily discounted employee purchase scheme on all Company products
Break out games room
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees