Account Manager

You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.

• Manage existing customer accounts and potential customer relationships
• Creating and managing opportunities
• Manage and maintain customer account plans and strategic direction
• Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales
• Producing customer forecasts and strategies
• Meeting and presenting to customers regularly
• Escalating customer issues through the wider company
• Attending network events
• Spotting development opportunities with your customers
• Providing exceptional customer service
• Spotting development opportunities with customers to cross-sell other established services
• Strategising the long-term growth of your customer accounts
• Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
• Contributing to inter-departmental projects that contribute to wider company objectives
• Adhering to company policies
• Maintaining accurate records using company systems such as Microsoft Dynamics
• Understanding and adopting company values
• Being responsible for your own and other people's Health & Safety at work

• Managing existing and potential customer relationships
• Creating and managing opportunities
• Ensuring the continued year on year growth of OPEX and CAPEX sales
• Producing customer forecasts and strategies
• Regularly meeting and presenting to customers
  
  Escalating customer issues through the wider company
• Attending networking events
• Knowledge of Microsoft Dynamics or similar CRM systems
• Time management and organisation
• Analytical and problem‑solving skills

We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.

Game‑Changers. #1 BE THE BEST YOU CAN BE – We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.

#2 WE DO WHAT WE SAY – When we make a promise, we follow‑through – no excuses. We don't leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.

#3 TOGETHER WE WIN – Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.

Acora is a progressive full‑stack full‑service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results – often quicker and at lower risk than they thought possible.