Telesales Advisor - Part time & Weekend

TELESALES ADVISOR – PART TIME

Be the voice of connection. Drive growth. Empower independence.

Option 1: 22.5 hours per week.
Option 2: 15 hours per week.

Option 1:
Working 3 days a week (Thursday to Saturday), a 7.5‑hour shift (including a 30‑minute unpaid break) between 08:00 and 20:00.
Option 2:
Working Saturday and Sunday, a 7.5‑hour shift (including a 30‑minute unpaid break) between 08:00 and 20:00.

Option 1: £14,987.70 per annum (£12.81 per hour) plus PRP.
Option 2: £9,991.80 per annum (£12.81 per hour) plus PRP.

Location:

Hybrid – Norwich (70% in office)

Start Date:

July 2026

Option 1: 149 hours per annum, rising with length of service (includes bank holidays worked if rota'd).
Option 2: 93 hours per annum, rising with length of service (includes bank holidays worked if rota'd).

• Discounts on groceries, holidays, insurance, restaurants, and more
• 24/7 employee assistance programme with an app
• Family and friends’ discounts on services and products
• Pension scheme – up to 3% company match
• Free on‑site parking

You are a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simple reassurance. You are confident handling both inbound and outbound enquiries and know how to turn conversations into opportunities.

You are tech‑savvy, organised, and detail‑oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and aim for win‑win outcomes. Self‑driven and resourceful, you are ready to exceed targets and raise the bar for quality and productivity.

Bonus points if you have worked with third‑party payment platforms or are familiar with C365 products, but if not, you are eager to learn and grow.

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Build strong customer relationships to encourage repeat business and loyalty
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clarify the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
• Spot upselling and cross‑selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow‑up
• Maintain up‑to‑date knowledge of products, services and market trends
• Record all sales activity and customer interactions in the CRM
• Collaborate with colleagues across operations, marketing and customer service for a seamless journey
• Contribute to continuous improvement by sharing feedback on customer needs and market opportunities

• Engage with customers to resolve queries and promote solutions
• Negotiate and close sales that balance customer needs with business goals
• Keep accurate records of all interactions and agreements
• Monitor and follow up on sales pipelines and upgrade opportunities
• Escalate complex cases when needed
• Stay compliant with policies, regulations and service standards
• Hit performance targets across sales, quality and customer satisfaction
• Handle challenging conversations with empathy and professionalism
• Share insights and collaborate with your team to drive success

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on